Legal

Privacy Policy

LAST UPDATED — AUGUST 28, 2026

ForgedLines is an AI-powered call answering and lead notification service operated by Forged AI ("Forged AI," "we," "us," or "our") for home-service businesses. This Privacy Policy explains what information we collect when you visit our website, when you are a business client of ForgedLines, or when you call a phone line answered by ForgedLines — and how we use, share, and protect it.

1. Who this policy covers

Website visitors — people browsing forgedlines.com.
Business clients — the businesses that subscribe to ForgedLines, and their owners and staff who receive our notifications.
Callers — people who call a business whose phone line is answered by ForgedLines. When we answer a call on behalf of a business, we process that call as a service provider to the business you dialed; that business is the primary owner of your inquiry.

2. Information we collect

Call recordings and transcripts — calls answered by ForgedLines are recorded and transcribed. Our assistant discloses at the start of the call that it is automated and that the call may be recorded.
Information you provide on a call — such as your name, callback phone number, service address, and a description of the work you need.
Caller ID and call metadata — the number you call from, time, and duration.
Text messages — the contents of SMS messages exchanged with us (for example, a confirmation text to a caller or a lead notification to a business owner, and replies to those messages).
Client account information — business name, contact details, escalation numbers, and configuration provided by business clients at onboarding.
Technical information — basic server logs (IP address, browser type, pages visited) used for security and site operation. Our website does not use advertising trackers.

3. How we use information

To answer calls, capture inquiries, and deliver them to the business you called
To connect emergency calls to the business's on-call staff
To send the text messages described in our SMS Terms — lead notifications to business staff and, where enabled, a single callback confirmation to callers who provide their number
To produce service reports for our business clients (for example, monthly summaries of calls and outcomes)
To operate, secure, troubleshoot, and improve the service
To comply with legal obligations

4. Automated processing (AI)

Calls answered by ForgedLines are processed by an automated AI assistant. Audio and transcripts are processed by our speech-recognition, language-model, and text-to-speech service providers solely to deliver the service. The assistant identifies itself as automated on every call, never claims to be human, and is instructed never to collect payment card information. If card numbers are spoken anyway, we automatically redact them from stored transcripts.

5. How we share information

With the business you called — callers' inquiries (name, number, job description, recording, and transcript) are delivered to the business whose line ForgedLines answers. That's the point of the service.
With service providers — telephony and messaging carriers, speech-to-text, AI language, text-to-speech, and cloud hosting providers, who process data only to provide the service under contractual confidentiality.
For legal reasons — when required by law, subpoena, or to protect rights and safety.

We do not sell personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with, or sold to, any third party.

6. Retention

Call recordings, transcripts, and lead records are retained for the duration of our engagement with the relevant business client and for a reasonable period afterward for record-keeping, then deleted. Business clients may request deletion of their data at any time; callers may request deletion of their personal information as described below.

7. Your choices

Text messages — reply STOP to any message from us to opt out, or HELP for help. See the SMS Terms.
Recordings — if you do not wish to be recorded, you may hang up and contact the business by other means.
Access and deletion — to request access to or deletion of your personal information, email privacy@forgedlines.com. If your request concerns a call made to one of our business clients, we may refer it to that business or handle it on their instruction.

8. Security

Data is encrypted in transit, access is limited to what operating the service requires, and webhooks and administrative interfaces are authenticated and signature-verified. No system is perfectly secure; we design ours so that the least data necessary is kept, for the least time necessary.

9. Children

Our services are directed at businesses and their customers, not at children under 13, and we do not knowingly collect information from children.

10. Changes

We'll post any changes to this policy on this page and update the date above. Material changes affecting business clients are communicated directly.

11. Contact

Forged AI · ForgedLines
Email: privacy@forgedlines.com · hello@forgedlines.com